Yes but do they send law enforcement out when you chat with these people at imalive?
Here's a comment and question somebody asked an iamalive hotline worker...
As someone who has spent some time on the other end of the phone, I want you to know that what you do is awesome and that you really do make a difference.
I've seen on reddit people saying that wouldn't call because they don't want police to come to their house. Have you heard of that?
Also, how hard is it to leave the job at home? You are talking to people at their lowest.
Thanks!
And here's the iamalive hotline workers response...
The police are a fairly common concern, and I've gotten into tense situations with some callers because I
had to call them, for their safety! There's no really good answer; we have to act based on the information we know about the situation, and if someone presents in immediate danger,(holding a gun and refusing to accept referrals, for example) then we're going to do what we think will keep that person safe. It can be very uncomfortable.
It can be difficult to not take your work home with you. Especially when we work in schools, and see the kind of treatment some of these kids get at home to push them to depression or suicide...it can be very hard. At the hotline we work with at least one shift partner usually, with whom we're encouraged to debrief after difficult calls. I also have a very strong support system of roommates, friends, and hobbies that keep me happy and healthy!
I'm glad to hear you've been able to use a hotline to help. I hope things get better for you. :)
Here's the source...
https://www.reddit.com/r/IAmA/comments/3a1yne/iama_suicide_hotline_worker_and_suicide/