A hotline that doesn't involve the threat of the authorities, or EMS being involved thus being: truly non-judgmental. More locally focused: the CTL, for example, has a list of resources that they can give to texters, but a working knowledge of where suicidal folks can go to seek good community and non-judgment would be great. Pairing people, who are willing, with certain volunteers: those individuals texting, or calling in could request a male, or a female for example, older or younger. And there can be some sort of working relationship between the caller and the volunteer rather than anonymous every time. And get rid of this, "You must not really want to kill yourself because you called in" paternalistic nonsense: its patronizing and alienating.