D
Deleted member 1465
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- Jul 31, 2018
- 6,914
I have no idea where to post this so here it is. I don't know if its a rant or just a story or what...
I had a joint bank account with my brother on the old house. After the house was sold (*sigh*) I needed to change my address on the account. So I went to the website. It wouldn't let me do it online, I had to download and print out a form to send off. So I did that. I got a letter back telling me to call them to confirm security.
So I called them. It was an automated service.
It asked me for my customer number. I tried to enter it but it didn't give me enough time (despite my age, I'm no slouch on the phone keyboard either).
It asked me again to enter or speak my customer number. So I spoke it carefully. Once again, not enough time.
I'm starting to get a little angry now.
It now told me I'd need to set up a six figure PIN to pass security.
So I did, then I entered the PIN and continued. Next, it told me to tell speak and tell them why I was calling.
"Change of address" I said.
"I'm sorry, I don't understand that, please tell us why you are calling."
"I want to change my address!" I shouted nice and clearly.
"You want to check your balance? Is that correct?"
...
Now I'm really angry.
"I want to speak to a person!" I yelled.
"I'm sorry, I don't understand that, please tell us why you are calling."
" I WANT TO SPEAK TO A M*******KING PERSON YOU STUPID F*CKING ****! NOW!"
...
"Putting you through to a someone who can help you."
Someone answered. Finally! I explained to him that I'd had this letter and I was calling as instructed to confirm it was me.
He asked me to confirm my address, prior to the house I'd just moved from. That was bloody years ago. I had to go upstairs to hunt for old diaries with my old address and postcode in. I managed to upend a box of old computer cds in the process which promptly ejaculated its contents all over the bedroom in a spectacular manner. This did not help my mood. There may have been some swearing. You can probably imagine.
I retrieved my old address and relayed it to the chap on the phone.
"I'm sorry, those details don't match the ones we have on file for you" he replied.
"But its my old address, the one you asked for, I don't have any other details to give you!"
"I'm not going to be able to change the address on this account."
"So how do i make sure my financial information isn't being sent to the wrong address? I've passed security, I've sent in the form, I've set up a f*cking phone PIN to prove I am who I say i am! I can move money out of the account! Why can't I change the sodding address? it shouldn't be this difficult!
"I'm not going to be able to change the address on this account," he reiterated.
That may have been a mistake on his part.
Now I'm beyond angry. Four years of not being listened to and shouldered into tick box scenarios by idiots working in a shit system, all of it came out in an aneurysm inducing apoplectic rant of epic proportions. I'm surprised the neighbours didn't call the police. I can't even post here the sort of things I will have come out with and I'm not proud of the fact that the poor sod probably went home in tears afterwards. I was out of control, pushed beyond my limit by box ticking computer says no ignorance. He'd opened the box I've held closed for so long and the monster came out in all his glory.
Rawr!
There was some reason in there. i told him this wan't satisfactory, I didn't accept it and I demanded to be put through to a superior. he wasn't happy with that but said he'd put me through to someone else, but I'd have to answer the same address question. I agreed (I didn't really have any other choice).
"Hello, how can i help you?" said the next person.
I sighed and commenced the game again...
"I've looked on your account, and for some reason you've been put in the high risk category. I've no idea why that happened, it shouldn't have. There, I've just changed your address. Is there anything else I can help you with?"
I was gob-smacked.
This chap had accomplished in one minute what all the technology had failed to do in two weeks. I thanked him profusely and told him what I thought of their system and how i'd now be closing the account (I was planning to take my name of the joint account anyway, that's why i needed to change the address first). I told him I'd even brave leaving the house and travelling to the next town despite my medical condition, I was that angry. He then advised me that i could do it online by private messages, even though i'd been told I had to go into a branch! I'm not sure if its actually that simple, but wow, what a helpful chap!
I don't think there's a point to this story, just aaaaaarggggggggg! I appears that swearing at technology really does work after all.
I had a joint bank account with my brother on the old house. After the house was sold (*sigh*) I needed to change my address on the account. So I went to the website. It wouldn't let me do it online, I had to download and print out a form to send off. So I did that. I got a letter back telling me to call them to confirm security.
So I called them. It was an automated service.
It asked me for my customer number. I tried to enter it but it didn't give me enough time (despite my age, I'm no slouch on the phone keyboard either).
It asked me again to enter or speak my customer number. So I spoke it carefully. Once again, not enough time.
I'm starting to get a little angry now.
It now told me I'd need to set up a six figure PIN to pass security.
So I did, then I entered the PIN and continued. Next, it told me to tell speak and tell them why I was calling.
"Change of address" I said.
"I'm sorry, I don't understand that, please tell us why you are calling."
"I want to change my address!" I shouted nice and clearly.
"You want to check your balance? Is that correct?"
...
Now I'm really angry.
"I want to speak to a person!" I yelled.
"I'm sorry, I don't understand that, please tell us why you are calling."
" I WANT TO SPEAK TO A M*******KING PERSON YOU STUPID F*CKING ****! NOW!"
...
"Putting you through to a someone who can help you."
Someone answered. Finally! I explained to him that I'd had this letter and I was calling as instructed to confirm it was me.
He asked me to confirm my address, prior to the house I'd just moved from. That was bloody years ago. I had to go upstairs to hunt for old diaries with my old address and postcode in. I managed to upend a box of old computer cds in the process which promptly ejaculated its contents all over the bedroom in a spectacular manner. This did not help my mood. There may have been some swearing. You can probably imagine.
I retrieved my old address and relayed it to the chap on the phone.
"I'm sorry, those details don't match the ones we have on file for you" he replied.
"But its my old address, the one you asked for, I don't have any other details to give you!"
"I'm not going to be able to change the address on this account."
"So how do i make sure my financial information isn't being sent to the wrong address? I've passed security, I've sent in the form, I've set up a f*cking phone PIN to prove I am who I say i am! I can move money out of the account! Why can't I change the sodding address? it shouldn't be this difficult!
"I'm not going to be able to change the address on this account," he reiterated.
That may have been a mistake on his part.
Now I'm beyond angry. Four years of not being listened to and shouldered into tick box scenarios by idiots working in a shit system, all of it came out in an aneurysm inducing apoplectic rant of epic proportions. I'm surprised the neighbours didn't call the police. I can't even post here the sort of things I will have come out with and I'm not proud of the fact that the poor sod probably went home in tears afterwards. I was out of control, pushed beyond my limit by box ticking computer says no ignorance. He'd opened the box I've held closed for so long and the monster came out in all his glory.
Rawr!
There was some reason in there. i told him this wan't satisfactory, I didn't accept it and I demanded to be put through to a superior. he wasn't happy with that but said he'd put me through to someone else, but I'd have to answer the same address question. I agreed (I didn't really have any other choice).
"Hello, how can i help you?" said the next person.
I sighed and commenced the game again...
"I've looked on your account, and for some reason you've been put in the high risk category. I've no idea why that happened, it shouldn't have. There, I've just changed your address. Is there anything else I can help you with?"
I was gob-smacked.
This chap had accomplished in one minute what all the technology had failed to do in two weeks. I thanked him profusely and told him what I thought of their system and how i'd now be closing the account (I was planning to take my name of the joint account anyway, that's why i needed to change the address first). I told him I'd even brave leaving the house and travelling to the next town despite my medical condition, I was that angry. He then advised me that i could do it online by private messages, even though i'd been told I had to go into a branch! I'm not sure if its actually that simple, but wow, what a helpful chap!
I don't think there's a point to this story, just aaaaaarggggggggg! I appears that swearing at technology really does work after all.
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