Alessa
Experienced
- Nov 4, 2019
- 214
I paid for the service 16 days ago, made sure it arrived.
I sent the sample 2 weeks ago and also made sure it arrived its destination.
Iam sending emails to EC lab since 4 weeks and didn't get a single respond. I always get told automatically that service would be reduced to a minimum due to summer holidays, but they never mentioned that on their website or when I was ordering, this is so outragious! They are even too lazy to update the status of my order, it still says "payment pending", although I made sure it was paid onto their banc account. When I used a different email, I was told automatically, that the email adress no longer exists, so what kind of shit show is that?
How can a company act so extremely unprofessional? Are they even working there? Did they stop taking orders but forgot to update their website? Is my money for this bs service wasted? If they really stopped service due to holidays, then why don't they communicate like that? Did everyone left the company? Is my sample rottening there under the stairs because noone took it? I sent it in a way to make sure they have to take it personally.
So many questions... I fear I wasted a lot of money for a testkit and this terrible service. Is their an alternate service like EC? Someone already told me in private, that the guys in EC spain... are "special" when it comes to work, great for a lab like this, this is unbelievable! They say on their website that it takes 7 to 21 days until you get results, but they couldnt even update the payment process in my account in 16 days, so ridiculous.
Well... this will be another "void"-thread where nobody answers, because it will sink in the flood of about 100 new threads per day.
So... I guess I will just have to go for the risk and drink the stuff, without a test result. Its definitely N, but it might got expired. I wait another 11 days and then cheers.
I sent the sample 2 weeks ago and also made sure it arrived its destination.
Iam sending emails to EC lab since 4 weeks and didn't get a single respond. I always get told automatically that service would be reduced to a minimum due to summer holidays, but they never mentioned that on their website or when I was ordering, this is so outragious! They are even too lazy to update the status of my order, it still says "payment pending", although I made sure it was paid onto their banc account. When I used a different email, I was told automatically, that the email adress no longer exists, so what kind of shit show is that?
How can a company act so extremely unprofessional? Are they even working there? Did they stop taking orders but forgot to update their website? Is my money for this bs service wasted? If they really stopped service due to holidays, then why don't they communicate like that? Did everyone left the company? Is my sample rottening there under the stairs because noone took it? I sent it in a way to make sure they have to take it personally.
So many questions... I fear I wasted a lot of money for a testkit and this terrible service. Is their an alternate service like EC? Someone already told me in private, that the guys in EC spain... are "special" when it comes to work, great for a lab like this, this is unbelievable! They say on their website that it takes 7 to 21 days until you get results, but they couldnt even update the payment process in my account in 16 days, so ridiculous.
Well... this will be another "void"-thread where nobody answers, because it will sink in the flood of about 100 new threads per day.
So... I guess I will just have to go for the risk and drink the stuff, without a test result. Its definitely N, but it might got expired. I wait another 11 days and then cheers.
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