I did a couple times about 5 years ago, once was the day after my mom died and I felt on the brink and so alone. That time and the other time were not-great experiences -- just rather short, meaningless platitudes and telling me to go to the ER if I felt like I needed to. I'd already had my first psych ward stay by that point and so I wasn't interested in going back in there nor even going to the ER, which is why I called the hotline in the first place. I thought just having a caring voice talk to me for awhile would help to calm me a bit or center me. Not the case though. Both times the person on the other end sounded very young, very disinterested and almost like they were following a script once they established I wasn't in imminent danger of hurting myself. The calls left me feeling very empty and even more alone. Sometimes when things are really, really, REALLY bad I consider calling out of desperation, but I never actually have again. I'm glad if calling helps others though, that's a good thing and so I do think hotlines can be helpful if you get a person on the other end who is truly compassionate and truly LISTENS. Hasn't been my experience though, sadly.