It's possible the mouse was made for a different OS or hardware.
Technically, you're not wrong. I didn't want to get into the technical side of it sense this is a.... choice forum. But, I'm using linux. So, I've tested it on a different pc, and different usb ports, so rn it's a computer driver issue. I've installed and uninstalled the driver, done a semi factory reset, etc. Tons of people have had mouse issues, but not a single fix has worked so far. It'll probably come sooner or later, or by then I would've refunded it.
I totally clicked this thread expecting someone saying their cat had brought in a little mouse which was running around their house taunting them because I for one would have a meltdown if there was a mouse in my house haha! If anyone has seen the 'catch it Derry' bat video - I imagined that but a mouse version haha!
(Sorry to hear you're having issues with your non living, non furry mouse though!)
edit: for anyone who hasn't seen the Catch it Derry video and is in need of a laugh.. here it is!
Bruh that's fucking hilarious. O my. I... am going to share this with my buds irl, that is great. Thank you for saving me from a mental breakdown!
Are they Both the same brand? Is the problem specific to only one program? Are they wired or Bluetooth/wireless? Did you check if the drivers are installed? Check under control panel, device manager, to see if you can check for updates. I assume you've tried a different USB port as well?
Edit: forgot To say that testing different usb ports(as I mentioned above) and checking that you have the correct drivers(software bits that let the mouse and computer talk) are the first steps. You said you're putting in commands which makes me think you're using command prompt. If so, you'd have to be a tech wiz to use that to troubleshoot this issue. I guess the sfc/scannow command can find file system errors. But I DOUBT it would solve this.
One's a wireless receiver, other's wired. I tested all three usb ports, and a different computer. Entire computer, mouse will not function. I've narrowed it down to a driver issue on linux, more specifically that it's a generic driver instead of a Logitech driver (hdi-logitech-di driver.) I've uninstalled the generic, I've reinstalled others, etc. I think the mouse is just not gonna be able to happen, Linux drivers a whole lot different than windows.
I've gotten entirely off track, sorry xD